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Your questions, answered!

What are my payment options?

We wanted to give you the choice so we offer three different payments options. These options include Stripe (Credit Card), AfterPay and PayPal.

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Stripe allows you to pay, in full, today. AfterPay allows you to pay in four equal instalments. PayPal allows you to choose between paying in full today or paying in four instalments.

What are my delivery options?

We offer standard or express delivery Australia wide via Australia Post. We currently do not offer international shipping. Please refer to below for more information about the Christmas Period.

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Standard delivery can take up to 4-5 business days for Australian Metro Areas and 6-10 business days for Australian Rural Areas

Express delivery can take up to 1-2 business days for Australian Metro Areas and 2-4 business days for Australian Rural Areas.

When will my order be sent?

We aim to get all orders placed before 12pm out the same business day. If your order is not sent the same business day, it will be sent the next. 

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You will receive a shipping confirmation email once it has been shipped.

What is your returns policy?

You have 14 days from the date you receive your order to request a return. We will only accept damaged or faulty goods. All return requests must be completed within this period. We will not accept any return requests that fall outside of this time frame.  

 

 

FULL PRICED ITEMS

Full priced items purchased online are eligible to be returned for a refund, store credit or exchange for an alternate style/colour only if the item is damaged when it arrives at your door. 

 

Refunds are issued to the original payment method of the order. Store credits are issued via email once your return has been received, quality checked and approved.

Refunds are not accepted for full priced items purchased using a discount code, however they can be returned for an exchange or store credit.

 

 

SALE ITEMS

Sale items can be returned for an exchange only. Refunds and credit notes are unable to be facilitated for sale items.

 

 

RETURN CONDITIONS

 

Prior to lodging your return, please ensure that you meet our Returns Criteria before posting back your item:

  • Items must be unworn and in original condition with tags attached

  • Item must be returned within 14 days of delivery date.

  • Customers are to cover the cost of return postage.

  • Customers must utilise a traceable postage service to ensure return parcels can be tracked in transit and reduce the risk of lost parcels or delivery issues.

How do I care for my bag?

  1. The bag should be placed in a cool, dry and ventilated place

  2. Do not wash, hit with sharp objects or come into contact with chemical solvents

  3. The leather bags have not been subjected to any waterproof treatment. If the handbag gets wet, wipe it dry with a soft cloth to prevent the surface from wrinkling due to stains or watermarks. Special attention should be paid if using in rainy days

  4. Be careful to protect the metal parts of the bag, the humid and high salt environment will cause oxidation.

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